SHIPPING & RETURNS
SHIPPING POLICY
Welcome to made by nat's shipping policy. We are dedicated to delivering your handmade candles and bags with care and efficiency. Our shipping methods are designed to ensure the safe arrival of your customized products. We believe in transparent pricing and strive to keep the costs as reasonable as possible. Your trust is important to us, and we are committed to providing a seamless shipping experience.
At made by nat, we prioritize quality assurance and timely delivery of your orders. We offer free standard shipping on all orders over $150. For orders under $150, shipping costs will be calculated at checkout based on your location and the weight of the items. We process orders within 1-2 business days and ship them via standard shipping, which typically takes 3—business days. We offer expedited shipping options for an additional fee, which can be selected during checkout. Please note that shipping times may vary depending on your location.
RETURN & EXCHANGE POLICY
Our return policy at made by nat is designed to provide you with peace of mind. If you have any concerns about your customized candles or bags, we are here to help. We want you to be completely satisfied with your purchase, and we offer a straightforward process for returns and exchanges. Your satisfaction is our priority, and we are committed to addressing any issues you may encounter.
We understand that sometimes preferences may change, and we want to ensure that you have the flexibility to make adjustments. Whether it's a change of color or design, we are here to assist you. Our goal is to make the return and exchange process as smooth as possible, so you can shop with confidence at made by nat.